About Us

Guarantees, Payment and Privacy policies

 Privacy and Refund Policies


Satisfaction Guarantee


Face to Face Media guarantees the product you are purchasing. We have a 100 percent customer satisfaction guarantee for films, videos and print materials purchased from us.

If you are not completely satisfied with your purchase simply return it to us within 30 days for a full refund of the original product purchase price and related taxes.  Your only cost is for shipping.


Returns, Refunds, Cancellation and Exchanges Policy


How To Return an Item
Your item must be in its original unused condition to be returned (unless there is a manufacturing defect). Your must return the item within 30 days of your purchase.

1. Please email info@facetofacemedia.ca  to request a refund and we will assign you a tracking #.

2. Please ship your returned item to:

Gary Marcuse

Face to Face Media

1818 Grant Street

Vancouver BC Canada V5L 2Y8


Tel 604 251 0770

Fax 604 251 9149


3.  Please include in your package a signed letter stating the reason for your return and the original receipt.

Payment options

Purchase orders

Purchase orders are welcome.  They can be faxed to 604 251 9149 or  emailed to Betsy Carson  carson@smartt.com  604 251 0770

Payment Policy

All prices are listed in Canadian (CAD) and /or US Dollars

All credit card payments are caclulated in Canadian docllars.

Accepted Methods of Payment include:

  • Institutional cheque in Canadian or US Dollars
  • Bank cheque or money order in Canadian or US Dollars
  • Personal cheque in Canadian or US Dollars
  • Credit Card: Visa

Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address for Cheques and Money Orders

Face to Face Media

1818 Grant Street

Vancouver BC Canada V5L 2Y8


Shipping Policy

All orders are shipped within 7 working days of receipt of order, subject to available stock   Our hours of operation are Monday - Friday 9am - 6pm.

We use the following carriers to deliver our orders:
Canada Post, FedEx, 

Order Tracking
If a tracking # is provided by the shipping carrier, we will provide tracking numbers on request. Please note that first class shipments using Canada post will not have tracking numbers.

Shipping and Handling (S&H)  Rates
We normally ship first class or airmail worldwide.  The rate charged for the shipping of your order is based on the weight of your products, and your location.  Before the final checkout page you will be shown what the cost of shipping will be.

Rush Orders 

If you have a rush order please contact us. We will arrange courier shipments. You will only be charged for the incremental cost of the courier.

Back Orders
If an item is temporarily not in stock we will contact you. You may choose to wait until the item is available or cancel your order.

Privacy Policy

 This policy covers how we care for and use your personal information. We believe that your privacy should be protected and we will take the following measures to protect your personal information.

How Is my information used?
Your information is only used to fill your order. We will not sell or redistribute your information. 

What Information do we collect?
We only collect information that we need that is related to your order. This includes your contact information, billing address, shipping address, email address, and (on a separate and secure site) credit card information.

Secured credit card transaction

When you decide to make a purchase you are transferred to a secure site where you can safely enter your credit card information.

Transaction Receipt 

When you complete the payment by credit card you will receive a receipt by email for your purchase.   When you send us a purchase order or payment by mail you will receive an invoice or receipt by mail for your purchase.  

Security and Storage
We do not store your credit card data.  The only data that we retain is your contact information, order, and billing and shipping addresses. 

Cookies and Browser Information
We do not employ cookies. ( Cookies are small files that reside on your computer and allow other websites to recognize you on return visits.